Refund policy
Your satisfaction is our top priority. We guarantee your full satisfaction with all orders as well as healthy arrival of frogs, geckos and other live items (insects, isopods, plants, etc) if ordered with required shipping times. Please contact us by email at support@frogsnthings.com to request a return/replacement/refund. Live animals retuned to sender by customer will only be refunded upon healthy arrival and the label will not be refunded. In the event products arrive damaged or unhealthy, please photo-document the problem immediately upon receipt and notify us by email. Photo documentation of frogs/geckos that arrive unhealthy or deceased must be supplied within 2 hrs of delivery confirmation. We will gladly send you either a replacement or full refund at our discretion. Replacement shipping is free up until the original order total. Because of the sensitivity of dart frogs to their environment, we cannot provide a blanket guarantee on their long-term health. However, we encourage you to contact us if you have any issues proximal to receipt. We take pride in our business ethics and in your satisfaction, and will stand behind our animals if there is no reason to suspect issues outside of our control.